Privacy Policy — PCN Elite Sarees

Last updated: 25 September 2026

Who we are

PCN Technology, a GST-registered sole proprietorship trading as PCN Elite Traders, operates pcnelite.com and the PCN Elite Sarees Android app. This policy explains how we handle information when you use our website, app, checkout and customer support.

For privacy questions, complaints, access or correction requests, or requests to delete your account or personal information, email pcntechnologyp@gmail.com.

Information we collect and why

When you enter delivery details in the app and continue to website checkout, we receive your name, mobile number, email address, house or flat number, street or area, city, state and PIN code, together with the products and quantities in your cart. This transfer takes place before you complete a purchase.

We use customer and order information to prepare checkout, process and deliver orders, provide order updates, respond to support requests and maintain business records. This information is stored in our website database. We send order-related emails; we do not send promotional emails or WhatsApp offers.

You can check out as a guest. If you choose to register on our website, we use your account details to provide access to your account and order history. The Android app itself does not require account registration.

When you contact us, we receive the contact details and other information you include in your message.

Website services also process technical information. Hostinger’s hosting service records website requests, including visitor IP addresses, request times and requested resources, for hosting access logs. Google Analytics processes information about website visits and interactions, including page information and browser or device information, as explained under Cookies and analytics below. Hosting logs are separate from Analytics cookies and are not disabled by rejecting optional cookies. Hostinger access-log information.

Information stored in the app

Favorites, cart product identifiers and quantities are stored on your device. App search terms are used locally to filter the product list. Android backup or device-transfer features may include locally stored app settings, depending on your device configuration.

Clearing the app’s storage removes its local data. It does not delete information already sent to our website or other services.

Checkout and payments

We use Cashfree for online payment processing through our website. When you start a Cashfree payment, our checkout sends your name, email address, phone number, available billing and shipping address details and PIN code, along with your order identifier, total, currency, item names, quantities and prices. A customer account identifier is also included where applicable. This information is sent when the payment session is created, before payment is completed. We receive payment-status and transaction-reference information to update your order, and exchange refund information when a refund is requested. The app’s delivery form does not request card security codes, banking passwords or UPI PINs. Information you provide during payment is handled through the payment process under Cashfree’s Privacy Policy.

The temporary record used to transfer your address from the app to checkout is configured to expire after 10 minutes and is removed when read successfully. Checkout then saves the details in WooCommerce. The 10-minute expiry does not apply to separate WooCommerce customer, session or order records, or to backups.

Service providers and access to information

Our store uses these services:

  • Hostinger: website hosting, database storage, hosting backups and sending order emails. Customer and order information stored on the website is hosted through this service. See Hostinger’s Privacy Policy.
  • Cashfree: processing online payments through our checkout.
  • DTDC: delivering orders. We manually provide the recipient and delivery information needed to ship an order.
  • Google Analytics: measuring website use through Google Site Kit. Google Search Console and PageSpeed Insights are also connected for website reporting.
  • TrackShip: shipment tracking through an integration connected to our WooCommerce store. The integration is configured to send order-related tracking information to TrackShip when shipment tracking is triggered, so that it can obtain delivery-status updates.

Our website maintenance provider has access to customer and order information while supporting and maintaining the website.

If you choose WhatsApp support, you leave the app for WhatsApp or its website. Information you send there is handled by us and by that service under its own privacy terms. Product sharing uses the external service you select through Android’s sharing interface.

Cookies and analytics

Our website uses necessary cookies for functions such as maintaining a shopping session and remembering cookie choices. The cookie banner offers Accept all, Reject optional and individual preference controls. Functional cookies remain active. Preferences, Statistics and Marketing are initially switched off.

Google Analytics cookies are configured to remain off until Statistics consent is enabled. You can review or change your choices through Cookie Settings on the website, then select Save Preferences or Reject optional.

The website uses Google’s advanced consent mode. Before Statistics consent is given, or when it is denied, Google may still receive limited measurements without Analytics cookies. These can include consent status, page or referrer information, timestamps and browser information. Rejecting optional cookies therefore does not mean that all communication with Google stops. See Google’s explanation of consent mode and how Google uses information from sites and apps.

You can also manage or remove cookies through your browser settings. Blocking necessary cookies may affect shopping or account functions.

How long information is kept

Customer accounts and orders: Our website does not currently apply a fixed automatic deletion schedule to customer accounts or order records. Deletion requests are handled manually as described below. Temporary checkout sessions and technical logs have separate retention settings; the app’s 10-minute address-transfer expiry does not determine their lifetime.

WooCommerce logs: Our WooCommerce logging system uses a 30-day retention setting, with older logs scheduled for automatic deletion. This setting applies to WooCommerce-managed logs. Hosting logs, separately managed plugin logs and backup copies follow their own retention arrangements.

Google Analytics: Our settings specify event-data retention of 2 months and user-data retention of 14 months, with reset on new user activity enabled. New activity can restart the applicable user-identifier retention period, so 14 months is not a fixed maximum from the first visit. These settings do not determine the retention of most standard aggregated reports or our customer and order records.

Tax and accounting records: We retain records that must be kept under applicable law. For records covered by section 36 of the Indian CGST Act, the ordinary minimum is 72 months from the annual-return due date for the relevant financial year. Longer retention can apply to records connected with specified proceedings or investigations. This is not a single retention period for every customer detail. CGST Act, section 36.

Backups: Hostinger retains automatic daily backups for 7 days and weekly backups for up to 6 weeks. Its current documentation does not specify a separate fixed retention period for manual backups. Hostinger manages their expiry and removal; individual manual backups cannot be deleted through our hosting control panel. Information deleted from the live website may remain in an existing backup until Hostinger expires or removes that backup. We do not keep separate website or database backups outside Hostinger.

Request access, correction or deletion

For privacy questions, complaints, access, correction or deletion requests, contact:

  • Privacy contact: Akash
  • Business: PCN Technology, trading as PCN Elite Traders
  • Email: pcntechnologyp@gmail.com
  • Postal address: 4\404, Annanagar, Onnupuram Post, Melnagar, Tamil Nadu, India — PIN 632315.

For deletion, use the subject Account / Data Deletion Request. Include the email address used for your account or order and, if available, your order number. You can make a request even if you checked out as a guest or have uninstalled the app. Do not send passwords, payment PINs or card security codes.

Requests are handled manually, normally within 7–10 working days. Information that must be retained under applicable law may be excluded from deletion. Existing hosting backups follow their separate retention schedules.

Security

The app’s connections to our product and checkout services use HTTPS to protect information in transit. No method of transmission or storage can guarantee absolute security.

Age requirement

Our website and PCN Elite Sarees app are intended for people 18 years of age or older. They are not intended for anyone under 18. If you believe information about a person under 18 has been provided to us, contact pcntechnologyp@gmail.com so we can review it.

Changes to this policy

We will update this page and its last-updated date when this policy changes. For questions, contact PCN Technology at pcntechnologyp@gmail.com.